Animal Waste Management Software

Trouble-shooting Help for AWM

Please contact the Centralized Help Desk at (888)311-1444 or send an email to: helpdesk@helpdesk.itc.nrcs.usda.gov that describes the problem you are having if you cannot resolve it using the following trouble-shooting tips:

Problem: Message displayed during installation of AWM on a machine using Windows NT 4.0 or Windows 98: "wrong operating system in use".
Solution: Version 2.1 of the AWM program will only run on machines using Windows 2000 and Windows XP.

Problem: Message displayed during the installation of AWM: "Drive H: not found".

Solution: CCE Machines are setup with an H: drive. If you have a CCE computer but are not running in a CCE environment, then you may not have an H: drive. To get around this, do the following:

1.) Open an MS-DOS Prompt window (Go to Start->Run and type in cmd).
2.) Run the following command: subst h: C:\temp
3.) Run the AWM installer.
4.) After the program has finished installing, run the following command in the DOS window: subst h: /d

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